1) Legal Framework

In compliance with the regulations in force, HSC Soluciones personalizadas de Hardware para empresas, S.L., which operates through the Internet from the present website asicminergroup.com, details below the general contracting conditions of the products and/or services offered through the same and from which the rights and obligations of the parties are generated.

2) Identification

The purpose of these General Terms and Conditions (hereinafter, “Terms”) is to regulate the relationship between HSC Soluciones personalizadas de Hardware para empresas, S.L. ( hereinafter, the “Provider”) and the customers (hereinafter, the “User”), in relation to all transactions carried out through the online store website.

2.1 Bidding Company

• Domain name: com
• Company name: Asic Miner Group
• VAT NUMBER: B19959923
• Registered office: Calle Baza, Parcela 19, local 7. 18210 Peligros, Granada.
• Telephone: 640 900 266
• E-mail: asicminerspain@gmail.com

2.2 The User

A user or customer shall be understood to be an Internet user who acquires such status by registering on the Website, using a form to which a user name and password are assigned. The User assumes full responsibility for the use and custody of such keys, and is responsible for the accuracy of the personal data provided to the Provider, as detailed in the User Registration section.

3) Acceptance

By accepting these Conditions, the User declares:

That he/she is a person with the capacity to contract according to current regulations.

That you have read and accept the present Conditions.

4) Availability

The User will always and in any case have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.

5) Validity or Duration

The period of validity or duration of these Conditions and special conditions of contracting, will be the time that they remain published on the website mentioned and will apply from the time the user makes use of the website, and / or proceed to the hiring of any products.

6) Modifications

The Provider reserves the right to unilaterally modify these Conditions, without affecting the goods or promotions that were purchased prior to the modification by the User.

The User undertakes to read carefully the contracting conditions, each time he/she proceeds to the contracting of any product since they may have been modified since the last time he/she accessed.

7) Nullity

If any clause included in these Conditions is declared totally or partially null and void or ineffective, such nullity shall only affect such provision or the part thereof that is null and void or ineffective, and the Conditions shall survive in all other respects.

8) Subject matter of the contract

The purpose of this contract is to regulate the contractual relationship between the provider and the user at the moment the user accepts the purchase during the online contracting process by means of the mechanisms described below.

The contractual purchase and sale relationship involves the delivery, in exchange for a specific price and publicly displayed through the website, of one or more specific products.

Each of these products may be subject to specific regulation by means of the particular contracting conditions of each of them, of which more detail will be given in the section on warranty, returns, withdrawal, or in the product data sheet itself, due to the different formats in which the products are marketed, their packaging or their very nature.

9) User Registration

The User can register on the website by clicking on the top left button “Login” and then on the option “Don’t have an account? Create one here”. For which, he/she will introduce the personal data required as obligatory: name and surname, e-mail and password. Registering as a User of the store will give you access to the web, to the purchase of products and to the reception of newsletters with information about the company and its products.

The user will select a user name and password, undertaking to make diligent use of them, and not to make them available to third parties, as well as to notify the provider of the loss or theft of the same or possible access by an unauthorized third party, so that the provider proceeds to the immediate blocking. The user has full responsibility for their use and custody, being responsible for the accuracy of the personal data provided to the provider.

The user may not choose as user name words that are intended to confuse others by identifying him/her as a member of the provider, as well as offensive, abusive and generally contrary to the law or the requirements of morality and decency.

10) Geographic scope

This website asicminergroup.com operates and sells, only in national territory. Hereinafter, this geographical area is referred to as “the Territory”. Therefore, we only ship and distribute products in the Territory. The use of this website as well as any purchase made on it is considered to be made in Spain, and therefore subject to Spanish laws and regulations in force. The Provider does not accept or deliver orders outside the aforementioned Territory.

All of the above is without prejudice to the fact that we may soon be able to offer these services in the excluded areas, in which case they will be announced in advance on this website.

11) Product Information

The Provider pays great attention to the information concerning the characteristics of the products, by means of descriptions and photographs illustrating the products. All this is done within the limits of technology and in compliance with market standards.

This fact sheet will include a contact form in case you wish to obtain more detailed information. Or, to make it easier, you will be able to have a link to expand the information as far as possible.

12) Taxes, currency and shipping costs

The prices indicated for each product include Value Added Tax 21% (VAT) and in any case will be expressed in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping costs or any other additional services and annexes to the product purchased.

13) Language in which the contract is performed

The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting.

14) Steps in the Contracting/Purchasing Process

14.1) Registration

In order to start the process of contracting products on sutilia.es, it is first necessary to register as a user, by clicking on the button that appears on the home page of the website called “Register” and filling in the mandatory data requested on the page that will appear below. After registration, the user name and password will be assigned automatically, according to those previously chosen by the interested party.

The registration system is not provided with a user verification system in the registration process. So before the user activation in the system, a welcome message is sent to the email. Once successfully registered, the user can enter with your username and password to the control panel of your profile to manage all those functions that the provider of the page has made available, such as the section of account data, my orders and the possibility of exercising the rights A.R.S.O, shows the order history, billing form and shipping form and log out.

Once registration is complete, you may proceed to purchase your product(s).

14.2) Purchasing process

The purchase process is easy and simple.

• Choose the category and subcategory where the product(s) you wish to purchase are located.
• View the product/s you are interested in. Through a click you will get an enlargement of the photograph; some products have several photographs. You will also be able to consult its description, composition, reference and price.
• Select a product, the number of units and add the item to the cart. You can then choose to continue shopping or process the order.
• If you want to continue shopping, repeat the process. If you want to place your order, click on the place order button to start the checkout process.
• Enter all the requested data, shipping and billing address and make sure they are correct.
• Select a payment method: Credit card or bank transfer*.
• Confirm the order and proceed, if necessary, to payment.
• You will receive an email confirming your order.

*NOTE: THE OBLIGATION TO PAY WHEN PLACING THE ORDER.

Provisions to be taken into account in the purchase process.

15) Product availability

If an item is out of stock, we will try to restock it as soon as possible. If an item is out of stock, the website will indicate that it is out of stock.

16) Types of products

The website has a wide diversity of bathroom elements and at very competitive prices of everything related to products for bathroom elements.

17) Maximum order amount

There is no maximum order.

18) How to extend or cancel my order

To extend an order you can always do so as long as you have not completed the purchase, and you can do so by clicking on the “Continue shopping” button.

To cancel an order the customer has a maximum period of 24 hours to cancel it without cost to the customer.

You may do so by notifying us by e-mail: asicminerspain@gmail.comor by calling Customer Service at 640 900 266. If the order is in delivery or has been delivered, its return will cost the customer 5% of the amount paid for shipping and handling. If the postage would have been free for exceeding the amount for free shipping will be calculated by the company depending on the kg and destination.

For orders that have already left the facilities of HSC Soluciones personalizadas de Hardware para empresas, S.L. the courier company will be notified and in this case, the amount to be returned to the customer would be full except for the shipping costs.

To request the cancellation of your order you must send an email to the following address asicminerspain@gmail.com

You can also cancel the order from the user’s profile on asicminergroup.com. To do this, the user must locate the order in your purchase history, provided that the above conditions are met, we will proceed to refund the money by the same means with which you have made the purchase, within 24-48 working days.

19) Shipping costs and methods of shipment and delivery time

Shipping costs will depend on the quantity ordered and the place of delivery, which will be calculated once the order is processed. From 160€ the shipping costs are free of charge.

The method of shipment may be home delivery, without however being informed in the future of the possibility of pick-up at the Provider’s home address.

The order will be shipped to the address you indicated at the time of purchase. The Provider does not guarantee delivery to postal boxes.

20) Delivery time

Between the placement of the order and the date of the first delivery attempt by the carrier at the address indicated in the order, corresponds to the sum of these 2 factors:

1. If you live in the peninsula, the delivery time is 24/48 working hours upon receipt of payment, unless the order is placed on a Saturday, Sunday or holiday, in which case the order will be processed the first working day following the day of receipt of payment.
2. We cannot guarantee 100% of these delivery times, although we try to meet them whenever possible. In rural towns far from urban centers it is not possible to guarantee delivery in 24/48 hours.
3. From HSC Soluciones personalizadas de Hardware para empresas, S.L. we do everything possible so that our product arrives to you in perfect conditions, but once delivered to the transport agency there may be some isolated incident, we apologize in advance and we will solve the problem as soon as possible. The contact email for these cases is asicminerspain@gmail.com

We advise you to verify upon receipt of your package that everything conforms to your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the carrier’s delivery note if you found any anomaly upon receipt. When you open your package, if you find that the items delivered do not conform to your order or are damaged, please contact our Customer Service, see your heading.

The products shipped by the suppliers do not facilitate the process of installation and operation of the products.

21) Invoice

Where can I see my invoice? The invoice is sent with the shipped order.

22) Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax 21% (VAT).

23) Payment Methods or Methods of Payment

In general, the User may choose the method of payment:

1. A) By credit/debit card, for which it will provide, among others:

• name and surname;
• card number;
• CVV/CVC;
• card expiration date;

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing address) a choice will appear to choose which payment method you want to use and enter your data.

In the event that the payment platform informs of the denial of the card, the order will be automatically canceled, informing online and at the time, the customer of the cancellation as mentioned above. Payments cannot be made with cards issued outside the Spanish territory.

Your card details will not be stored in our database, as they will be filled out on the secure website of your chosen bank.

Your card details are protected at all times thanks to the bank’s secure servers that use SSL encryption in their communications.

24) General Provisions on the Payment Process

The order of payment given by the User necessarily implies the adhesion to these General Conditions as well as to the particular conditions of the order.

For any payment method chosen by the User, all payments shall be subject to the terms and conditions applicable to the User by the intervening financial institutions or secure payment platforms (e.g. Visa, Mastercard, Iupay, etc.).

Once the payment has been made correctly, the User will receive two informative and confirmation e-mails confirming the essential conditions of the operation:

• Services contracted, and description of the services rendered.
• Products shipped to the address indicated by the User:

The confirmation email will contain the invoice of the product with which the User may, upon receipt of the order, request the warranty from the merchant concerned.

In any case, through the website, the User will always have access to the information of his orders and the corresponding invoices for the purchases made.

The Provider reserves the right to cancel payments or orders in the event that there are indications of fraudulent transactions by bringing to the attention of the competent authorities any conduct that may be subject to investigation for the prevention of fraud.

25) Return of defective, damaged or incorrect products or exercising the right of withdrawal.

Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and manuals, as well as all its original accessories or promotional gifts if any within 14 calendar days after receipt of your order.

We remind you that when you make use of your right of withdrawal, the money paid for the product/s purchased will be refunded and will include the amount of the purchase and, if any, the costs of delivery in the least expensive mode of ordinary delivery. Likewise, in case you choose the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

It will not be possible to return items, exercising the right of withdrawal, that do not have their original packaging intact and unsealed as well as any type of customized product for the customer. In this sense, it will not be accepted the return of all those products that present some type of manipulation of the protective film of the box or wrapping, otherwise the value of the article will suffer a depreciation of the same one.

In addition, it must be ensured that:

1. Has not been used improperly or negligently, has not been handled improperly or recklessly, and has not been subjected to abnormal or harmful conditions.
2. Has not been involved in any accident or been damaged while attempting to repair or modify it.
3. Has not been used in a manner contrary to that stated by the manufacturer in the Product instructions.
4. Has not deteriorated due to natural wear and tear after receipt.

In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full costs of transportation and servicing, arising at the current standard rates. In order to carry out such reimbursement, we may charge the above mentioned costs to your credit or debit card account or use the payment details provided when placing the Order.

In the event of a defective product, the Provider shall proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, which shall be free of charge for the consumer and user.

In the event that the product or its packaging has been damaged or is not in its original shipping condition, the value of the item will be depreciated.

This provision does not affect consumer rights recognized by current legislation.

In cases where you consider that at the time of delivery the product does not conform to the stipulated in the contract is a product damaged during shipment, or is incorrect, you should contact us immediately through our contact form, providing data of the product and the damage it suffers, or by phone at 640 900 266, Email: asicminerspain@gmail.comMonday to Friday: From 9:00h to 14:00h and from 16:00h to 20.00h.

Once the return request has been examined and the appropriate verifications have been made, after confirmation via e-mail, we will proceed to pick up the product at the place of delivery.

We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days from the date on which we send you an e-mail confirming the return or replacement of the non-conforming item.

The amounts paid for those products that are returned because of a proven defect or defect, will be refunded in full, including delivery costs incurred to deliver the item. The refund will be made in the same payment method used to pay for the purchase.

The rights recognized by the legislation in force remain unaffected.

The exchange of an article for a different one will not be admitted, in this case, it will have to be returned and a new purchase will have to be made.

The return of a product purchased on the web, may be made by the following way:

By requesting a pick-up at your home address, which you can do by sending an email requesting the return with your contact information and order number or by contacting our customer service through the information provided in Section 26.

In case you have received an erroneous order, please call us at Customer Service at 640 900 266 or send us an e-mail to the following address asicminerspain@gmail.com. We will be happy to help you to correct the error.

26) Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

– Products whose nature may be altered.

LSSICE withdrawal document

27) Customer Service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to asicminerspain@gmail.comor by calling 640 900 266, during the following hours: Monday to Friday: 9:00 am to 2:00 pm and 4:00 pm to 8:00 pm.

28) Product warranty

The guarantee of the purchased product is to consume it before the date stated on the package.

In case the customer wants to make a complaint, he/she can do it by e-mail asicminerspain@gmail.com or by telephone indicating the order number. The warranty is void if the product has not been stored according to the instructions on the package.

29) Lender’s rights

• To maintain, modify or suspend its website without prior notice.
• Modify the price of the offers.
• Reject orders due to lack of stock or non-payment by the customer.
• Refuse access to IT tools to customers in case of non-compliance with these conditions.
• Receive the amount of the customer’s purchases, once the transaction has been accepted.
• To reserve title and retain full ownership of the item until full payment by the customer.
• Not to reproduce, sell or dispose of the information published by The Provider in all its contents without the express permission of the company itself.
• Proceed to correct or amend human or computer errors.

30) Limitation of liability

All information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User’s responsibility to keep the data provided to Provider duly updated. In any case, Provider disclaims any liability for damages caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider shall not be liable in those cases in which it corresponds to the parents, guardians or legal representatives of underage or disabled Users, to authorize access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated to the contracting of products and services provided through asicminergroup.com.

Access by Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User’s computer equipment. In any case, it shall be the User’s responsibility to have the necessary tools to detect such viruses or harmful computer elements. Consequently, the Provider shall not be liable for any damage caused to the computer equipment of Users or third parties during access to the Contents.

The Provider shall not be liable for any interruptions in electrical or telecommunications services that prevent users from using the services offered.

31) Applicable Law and Jurisdiction

These conditions shall be governed by or construed in accordance with Spanish law in that which is not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services covered by these conditions.

Conditions, to the Courts and Tribunals of the domicile of Granada.

32) Online dispute resolution platform for consumers and traders The European Commission has launched a platform to help consumers and traders resolve disputes relating to purchases made on the Internet.

Address to the platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES