In compliance with current regulations, the entity HSC Soluciones personalizadas de Hardware para empresas, S.L., which operates through the Internet from this website asicminergroup.com, details below the general conditions of contracting of the products and/or services offered through it and from which the rights and obligations of the parties are generated.

2) Identification

These General Conditions of Contract (hereinafter, “Conditions”) have the function of regulating the relationship between HSC Soluciones personalizadas de Hardware para empresas, S.L., (hereinafter, the “provider”) and the clients (hereinafter, the “user”), relating to all transactions carried out through the online store website.

2.1 Offering Company

• Domain name: com
• Company name: Asic Miner Group
• TAX ID: B19959923
• Registered office: Calle Baza, Parcela 19, local 7. 18210 Peligros, Granada.
• Telephone: +34 640 900 266
• E-mail: asicminerspain@gmail.com

2.2 The User

A user or client is understood to be an Internet user who acquires this status by registering on the website, using a form to which usernames and passwords are assigned. The user assumes full responsibility for the use and safekeeping of said passwords, and is responsible for the veracity of the personal data provided to the provider, as detailed in the User Registration section.

3) Acceptance

By accepting these Conditions, the user declares:

• That he/she is a person with the capacity to enter into contracts according to current regulations.
  
• That he/she has read and accepts these Conditions.
  

4) Availability

The user will always and in any case have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.

5) Validity or Duration

The validity period or duration of these Conditions and specific contracting conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment that the user makes use of the website and/or proceeds to contract any products.

6) Modifications

The provider reserves the right to unilaterally modify said Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the user.

The user undertakes to carefully read the contracting conditions each time he or she proceeds to contract any product, given that they may have been subject to modification since the last time he or she accessed it.

7) Nullity

If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only that provision or the part of it that is null or ineffective, with the Conditions remaining in force in all other respects.

8) Object of the contract

The purpose of this contract is to regulate the contractual relationship of sale between the provider and the user at the time when the latter accepts the purchase during the online contracting process through the mechanisms set out below.

The contractual relationship of sale involves the delivery, in exchange for a certain price and publicly displayed through the website, of one or several specific products.

Each of these products may be subject to specific regulation through the specific contracting conditions of each of them, of which more details will be given in the section on guarantee, returns, withdrawal, or in the technical sheet of the product itself, due to the different formats in which the products are sold, their packaging or their very nature.

9) User Registration

The user may register on the website by clicking on the “Enter” button on the top left and then on the “Don’t have an account? Create one here” option. To do so, the user must enter the required personal data: name and surname, email address and password. Registering as a user of the store will provide access to the website, the purchase of products and the receipt of newsletters with information about the company and its products.

The user will select a username and password, agreeing to use them diligently and not make them available to third parties, as well as to notify the provider of the loss or theft of the same or of possible access by an unauthorized third party, so that the provider proceeds to immediately block them. The user is fully responsible for their use and custody, and is responsible for the veracity of the personal data provided to the provider.

The user may not choose as a username words that are intended to confuse others by identifying him or her as a member of the provider, as well as foul, insulting expressions and, in general, those contrary to the law or the requirements of morality and good customs.

10) Geographical scope

This website asicminergroup.com operates and sells only in the national territory. Hereinafter, this geographical area will be understood as “the Territory”. Therefore, the products are only shipped and distributed in the Territory. The use of this website as well as any purchase made on it is considered to be made in Spain, and therefore subject to the current Spanish laws and regulations. The provider does not accept or deliver orders outside the aforementioned territory.

All of the above is indicated without prejudice to the fact that we may soon be able to offer these services in the excluded areas, in which case this will be announced in advance on this website.

11) Product Information

The provider pays great attention to the information regarding the characteristics of the products, through descriptions and photographs that illustrate the products. All of this is done within the limits of the technique and respecting market standards.

This descriptive sheet will include a contact form in case you wish to obtain more detailed information. Or for greater ease, you can have a link to further information as far as possible

12) Taxes, currency and shipping costs

The prices indicated for each product include the 21% Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). These prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.

13) Language in which the contract is developed

The contracting procedure and pre-contractual information are in Spanish and this language will be used to carry out the contract.

14) Steps of the Contracting/Purchasing Process

14.1) Registration

In order to start the process of contracting products on www.sutilia.es, you must first register as a user, by clicking the button that appears on the main page of the website called “Register” and filling in the mandatory data requested on the page that appears next. After registration, the assignment of the user name and password occurs automatically, according to those previously chosen by the interested party.

The registration system is not provided with a user verification system in the registration process. Therefore, before the user is activated in the system, a welcome message is sent to the email. Once registered correctly, the user can enter the control panel of his/her profile with his/her username and password in order to manage all the functions that the provider of the page has made available to him/her, such as the account data section, my orders and the possibility of exercising the A.R.S.O rights, displaying the order history, billing form and shipping form, as well as logging out.

Once registered, you can proceed to purchase your product(s).

14.2) Purchase process

The purchase process is easy and simple

• Choose the category and subcategory where the product(s) you wish to purchase are located.
• View the product(s) you are interested in. With one click you will get an enlargement of the photograph; some products have several photographs. You can also consult their description, composition, reference and price.
• Select a product, the number of units and add the item to the basket. Then, you can choose to continue shopping or process the order.
• If you wish to continue shopping, repeat the process. If you wish to place the order, click on the place order button to start the purchase process
• Enter all the requested information, shipping and billing addresses and make sure they are correct.
• Select a payment method: Card or bank transfer*.
• Confirm the order and proceed, if applicable, to payment.
• You will receive an email confirming your order.

*NOTE: THE PAYMENT OBLIGATION WHEN PLACING THE ORDER.

Provisions to take into account in the purchasing process.

15) Disponibilidad del producto

If an item is out of stock, we will try to replenish it as soon as possible. If there is no stock, the website will indicate that it is out of stock.

16) Types of products

The website has a wide variety of bathroom items and at very competitive prices for everything related to bathroom items.

17) Maximum order amount

There is no maximum order.

18) How to extend or cancel my order

You can always extend an order as long as you have not completed the purchase, and you can do so by clicking the “Continue shopping” button.

To cancel an order, the customer has a maximum period of 24 hours to cancel it at no cost to the customer.

This can be done by notifying us by email: asicminerspain@gmail.com, or by calling Customer Service at +34 640 900 266. If the order is in delivery or has been delivered, its return will cost the customer 5% of the amount paid for shipping and handling costs. If the shipping costs were free because the amount for free shipping was exceeded, it will be calculated by the company based on the kg and destination.

For orders that have already left the facilities of HSC Soluciones personalizadas de Hardware para empresas, S.L., the courier company will be notified and in this case, the amount returned to the customer would be in full except for shipping costs.

To request the cancellation of your order, you must send an email to the address asicminerspain@gmail.com

The order can also be cancelled from the user profile on asicminergroup.com. To do so, the user must locate the order in their purchase history. Provided that the conditions indicated above are met, the money will be refunded by the same means used to make the purchase, within 24-48 business days.

19) Shipping costs and methods and delivery time

Shipping costs will depend on the amount ordered and the place of delivery, which will be calculated once the order is processed. Shipping costs are free for orders over €160.

The shipping method may be home delivery, but there will be no information in the future about the possibility of picking it up at the provider’s home address.

The order will be sent to the address you indicated at the time of purchase. The provider does not guarantee delivery to post office boxes.

20) Delivery time

Between the order being placed and the date of the first delivery attempt by the transport company at the address indicated in the order, corresponds to the sum of these 2 factors:

1. If you live on the peninsula, the delivery time is 24/48 business hours after receipt of payment, unless the order is placed on a Saturday, Sunday or holiday, in which case the order will be processed on the first business day after the day of receipt of payment.
2. We cannot guarantee these delivery times 100%, although we try to ensure that they are met whenever possible. In rural towns far from urban centres, it is not possible under any circumstances to guarantee delivery within 24/48 hours.
3. At HSC Soluciones personalizadas de Hardware para empresas, S.L., we do everything possible to ensure that our product arrives in perfect condition, but once delivered to the transport agency there may be some isolated incidents. We apologize in advance and will solve the problem as soon as possible. The contact email for these cases is asicminerspain@gmail.com.

We advise you to check that everything is in accordance with your order and that the packaging of the package is in perfect condition when you receive your package, then sign with reservations and indicate by hand on the carrier’s delivery note if you found any anomaly upon receipt. When you open your package, if you find that the delivered items are not in accordance with your order or are damaged, please contact our Customer Service, see its section.

Products sent by suppliers do not facilitate the installation and operation of the products.

21) Invoice

Where can I check my invoice? The invoice is sent with the order shipped.

22) Value Added Tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax 21% (VAT).

23) Payment Methods or Modalities

In general, the user may choose the payment method:

1. A) By credit/debit card, for which he/she will provide, among others:

• name and surname;
• card number;
• CVV/CVC;
• card expiration date;

Once you have validated all the information about your purchase (items, shipping methods, delivery and billing addresses) a choice will appear to choose which payment method you wish to use and enter your details.

In the event that the payment platform is informed of the denial of the card, the order will be automatically cancelled, informing the customer online and immediately of the cancellation as we have mentioned above. Payments cannot be made with cards issued outside of Spanish territory.

Your card details will not be saved in our database, since when they are filled out they will be on the secure website of the chosen bank.

Your card details are protected at all times thanks to the secure servers of the banks that use SSL encryption in their communications.

24) General provisions on the Payment Process

The payment order given by the user necessarily implies adherence to these General Conditions as well as the specific conditions of the order.

For any form of payment chosen by the user, all payments will be subject to the terms and conditions applicable to the user by the financial institutions involved or by the secure payment platforms (e.g. Visa, Mastercad, Iupay, etc.).

Once the payment has been made correctly, the user will receive two informative and confirmation emails that confirm the essential conditions of the operation:

• Services contracted, and description of the provision thereof.
• Products sent to the address indicated by the user.

The confirmation email will contain the invoice for the product with which the user may, upon receipt of the order, request the guarantee from the corresponding merchant.

In any case, through the website, the user will always have access to the information of their orders and their corresponding invoices for the purchases acquired.

The provider reserves the right to cancel payments or orders in the event of indications of fraudulent transactions, informing the competent authorities of any conduct that may be investigated for the prevention of fraud.

25) Returns of defective, damaged or incorrect products or exercising the right of Withdrawal

Once you have received your order, you can withdraw from your purchase, provided that the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts, if any, within 14 calendar days after receiving your order.

We remind you that when you exercise your right of withdrawal, the money paid for the product(s) purchased will be refunded and will include the purchase amount and, if applicable, the delivery costs in the least expensive ordinary delivery mode. Likewise, if you choose the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

Items that do not have their original packaging intact and unsealed, as well as any type of product personalized for the customer, cannot be returned by exercising the right of withdrawal. In this regard, the return of any products that show any type of tampering with the protective film on the box or packaging will not be accepted, otherwise the value of the item will be depreciated.

You must also ensure that:

1. It has not been used incorrectly or negligently, has not been handled inappropriately or imprudently and has not been subjected to abnormal or damaging conditions.
2. It has not been involved in any accident or damage when trying to repair or modify it.
3. It has not been used in a manner contrary to that established by the manufacturer in the product instructions.
4. It has not been damaged by natural wear and tear after receipt.

In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full cost of transport and inspection, incurred according to current standard rates. To carry out such reimbursement, we may charge the above costs to your credit or debit card account or use the payment details provided when placing the Order.

In the event of a defective product, the provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free for the consumer and user.

In the event that the product or its packaging has suffered any damage or is not in its original shipping condition, the value of the item will be depreciated.

This provision does not affect the rights granted to consumers by current legislation.

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, is a product damaged during shipping, or is incorrect, you must contact us immediately using our contact form, providing the details of the product as well as the damage it suffers, or by calling the number +34 640 900 266, Email: asicminerspain@gmail.com, during the following hours: Monday to Friday, from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.

Once the return request has been examined, and the appropriate checks have been made, after confirmation via email, we will proceed to collect the product from the place of delivery.

We will carefully examine the returned product and will inform you by email within a reasonable period of time whether the return or replacement of the item is appropriate (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to a proven defect or flaw will be fully refunded, including the delivery costs incurred to deliver the item to you. The refund will be made in the same payment method that was used to pay for the purchase.

The rights recognised by current legislation are protected.

The exchange of an item for another different one will not be accepted; in this case, it must be returned and a new purchase made.

The return of a product purchased on the website can be made in the following way:

By requesting collection at your home, which you can do by sending an email requesting the return with your contact details and order number or by contacting our customer service department through the details provided in Section 26.

If you have received an incorrect order, call us at Customer Service at +34 640 900 266 or send us an email to asicminerspain@gmail.com. We will be happy to assist you in correcting the error.

26) Exceptions to the right of withdrawal

The right of withdrawal does not apply to the delivery of:

– Products that may have their nature altered.

LSSICE withdrawal document

27) Customer service: Help, Suggestions and Complaints

At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to asicminerspain@gmail.com, or by calling +34 640 900 266, during the following hours: Monday to Friday, from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.

28) Product guarantee

The guarantee of the purchased product is to consume it before the date stated on the packaging.

In the event that the client wishes to make a claim, he/she may do so by email asicminerspain@gmail.com or by telephone indicating the order number. The guarantee is void if the product has not been preserved according to the instructions indicated on the packaging.

29) Rights of the Provider

• To maintain, modify or suspend its website without prior notice.
• To modify the price of the offers.
• To reject orders due to lack of stock or non-payment by the client.
• To refuse access to the computer tools to clients in the event of non-compliance with these conditions.
• To collect the amount of the client’s purchases, once the transaction has been accepted.
• To reserve the domain and retain full ownership of the article until full payment by the client.
• Not to reproduce, transfer or dispose of the information published by the provider in all its contents without the express permission of the company itself.
• Proceed to correct or amend human or computer errors.

30) Limitation of liability

All information provided by the user to the provider and through the corresponding forms must be true. It is the user’s responsibility to keep the data provided to the provider duly updated. In any case, the provider is exempt from any liability for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the provider to verify the authenticity, suitability, exhaustiveness, accuracy, appropriateness and updating of the information provided by the user through the corresponding forms.

The provider shall not be liable in those cases in which it is up to the parents, guardians or legal representatives of minor or incapacitated users to authorize access, provision of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It shall be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use by the minor or incapacitated person to the contracting of the products and services provided through asicminergroup.com

Access by users to the contents does not imply any obligation on the part of the provider to control the absence of viruses or computer elements that may have any harmful effect on the user’s computer equipment. In any case, it shall be the responsibility of the user to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider shall not be liable for any possible damage caused to the computer equipment of users or third parties during access to the contents.

The provider shall not be liable for any interruptions that occur in the electrical or telecommunications services that prevent users from using the services offered.

31) Applicable Law and Jurisdiction

These conditions shall be governed or interpreted in accordance with Spanish law in all matters not expressly established. The provider and the user agree to submit any dispute that may arise from the provision of the products or services subject to these.

Conditions to the Courts and Tribunals of the domicile of Granada.

32) Online dispute resolution platform for consumers and merchants The European Commission has launched a platform to help consumers and merchants resolve disputes relating to purchases made on the Internet.

Address to the platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES